The Poultry Management Certificate Programme

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Objectives of the Programme

The management certificate programme is an accredited management development programme with Poultry Passport, providing Farm Managers, Hatchery Managers, Area Managers, Fieldsmen, Senior Hatchery Managers with a toolset of management and leadership skills so they can:

• Be more proactive in their management style (coaching and developing their staff to solutions rather than telling them the answers)

• Understand what “excellence in the role” looks like and have a set of skills, behaviours and techniques to become more effective in their role

• Build effective teams who know what their roles and responsibilities are

• Practice different approaches back in the workplace and have the opportunity to discuss the outcomes and their experiences

• Focus on the “soft skills” required to take their game to the next level and to be able to support their own management teams and staff

The management training programme is a series of 1-day workshops spread out over a number of months so that the managers can implement what they have covered on each module following each of the workshops. This helps to embed the learning and to make it a practical training programme focused on delivering tangible results.

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Course Agenda

Module 1 – Leading for Success

This module sets the scene for the whole programme and covers the essentials of management and leadership. Managers will understand the difference between management and leadership and start to build their tool kit of skills including leading, managing, building teams and what makes for good communication.

Learning Outcomes – on completion the manager will be able to:

• Understand their own leadership style and what it means to their team and the company as a whole
• Understand the importance of leadership and the differences between a manager and a leader
• Develop different leaderships styles and show flexibility in the styles that they use
• Know what makes a high performing team
• Understand and appreciate team roles (utilising Belbin)
• Understand the importance of communicating effectively.
• Recognise the barriers that can impair effective communication

Indicative Content:

Leadership and Management

• The difference between leadership and management, and the need for each of them
• Range of leadership styles - their use and potential impacts on individuals and outputs
• Identification, development and appropriate use of personal leadership styles
• How to build trust and respect within the team
• The character traits of the most effective leaders
• Action-centred leadership

Team Building

• Characteristics of groups and teams – the differences, examples within the workplace
• Forming, storming, norming, performing (and mourning)
• How to identify team roles (e.g. Belbin) and the uses and implications for Managers
• Building a balanced team to achieve objectives
• Understanding synergy and how to use it
• Being a part of the “larger team”

Communicating Effectively

• What makes good communicators?
• What do good communicators actually do? How do they do it?
• How to listen effectively Techniques to improve listening skills
• Barriers to effective listening & how to question effectively
• Using open, closed, probing, hypothetical questions etc
• The importance of non-verbal communication
• Body language, eye contact, tone of voice etc
• What gets in the way of us communicating effectively?

Module 2 – People & Performance

This module covers the main activities to manage performance effectively. Delegates will learn firstly about the benefits of delegating and how to delegate and then about effective ways of conducting performance appraisals, setting SMART objectives and how to deliver feedback on performance in a constructive and effective way.

Learning Outcomes – on completion the manager will be able to:

• Know how and what to delegate
• Know what it takes to manage good and bad performance
• Hold effective and productive performance reviews and “one to ones”
• Set objectives that are meaningful and measurable
• Understand the motivations of others and how to use this
• Use techniques to tackle under-performance
• Be able to deliver feedback on performance in a safe and constructive way

Indicative Content:

Delegation

• What is delegation?
• Why should we delegate?
• Why is it difficult to delegate?
• Monkey management
• 9 step process for successful delegation
• What should / should not be delegated

Managing Performance

• Dealing with performance issues
• Key performance issues at work 
• Setting SMART objectives

Performance Appraisal

• Purpose & benefits of appraisals
• Appraisal preparation
• Dealing with difficult people
• Skills required
• Roles and responsibilities
• Dealing with the paperwork

Giving and Receiving Feedback

• The importance of feedback to improve communication and performance
• The benefits of giving and receiving feedback
• Techniques to deliver effective feedback and how to elicit feedback from others

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Module 3 – Self Awareness

This module makes use of the Myers-Briggs Type Indicator.  All managers will learn about their preferred styles of operating and what it means to them, their teams and the organisation as a whole.  Being aware of their personal preferences will help them to persuade and influence more effectively, handle conflict and know how to motivate others around them.

This module could also contain feedback on a 360 degree basis, about management styles based upon information completed on-line prior to attendance of this module

Learning Outcomes – on completion the manager will be able to:

• Understand their preferred way of operating and what this means
• Be more aware of their own actions and what drives this
• Improve their relationships with others
• Know how to change their behaviour in order to persuade & influence others
• Appreciate why conflict occurs and learn strategies to deal with it
• Become aware of perceived management strengths and weaknesses

Indicative Content:
 
Self-Awareness

• Learning about my personal preferred way of operating (Utilising Myers-Brigg Type Indicator)
• Valuing the differences in others
• Gain an understanding behind some of the reasons people behave in the way that they do
• Improving business and personal relationships
• Feedback of information on management styles as perceived by self and others

Persuading and Influencing

• Different Influencing and Persuading styles
• How to arrive a win-win situation
• Skills associated with Persuading and Influencing

Handling Conflict

• Appreciating why conflict occurs
• Strategies and techniques to resolve conflict
• Selecting the right technique

Motivation

• What motivates people?
• How to motivate
• What demotivates people
• How to create the conditions where people are self-motivated

Module 4 – Recruitment & Legal Responsibilities

This module will help delegates to understand the basic principles of Employment Law and some fundamentals about business finance.

Learning Outcomes - by the end of this module delegates will have an understanding of:

• The scope of the line manager's employment law and HR roles and responsibilities.
• The insight to professionally deal with personal issues that affect your staff.
• How the current legal framework impacts upon the line manager’s role.
• How to avoid legal pitfalls and costs by having an up-to-date awareness of employment law. 

Indicative Content:

Recruitment and Selection

This module is designed to ensure participants become competent in the use of recruitment and selection techniques using that are professional, legal and practical to find the best possible people for vacant roles within the business.

Learning Outcomes: on completion of this module managers will be able to:

• Understand the hidden costs associated with replacing a member of staff
• The usefulness or validity of various approaches to selection
• Define the main elements of discrimination law and its practical applications
• Design a person specification
• Define routes to creating a recruitment pool of candidates
• Design a company-branded recruitment advertisement for hard and soft copy
• ‘Sift’ candidates based of person specification criteria
• Design a structured series of questions for selection interview
• Undertake a selection interview ensuring candidate comfort and a methodical structure to the interview
• Select and reject based on evidence

Indicative content:

Recruitment and Selection Research and Good Practice

• The validity of recruitment and selection methods
• The real costs of replacing a member of staff
• What the research says
• The Law and its practical requirements
• The company process

Defining What You Need and Attracting Candidates

• The person specification
• How to research the job needs
• Designing the specification
• Advertising vacancies
• The template
• Creating headings, body and call to action
• Ensuring the brand

The Recruitment Process

• Filtering or sifting candidates against specification criteria
• Candidate communications

Skills for Selection

• Use of open and probe questions
• Creating candidate comfort
• Knowing where to ask for more information

Selecting the Right Person

• Designing the structured interview
• Getting the environment right
• Scheduling candidates
• Taking notes
• Rating candidates based on evidence
• Communicating the outcome

Legalities Associated With:

• Recruitment and contracts of employment
• Varying terms and conditions
• Statutory rights
• Managing poor performance
• Understanding discrimination - positive, direct and indirect, associative and perceptive.
• Bullying and harassment
• Applying equality, diversity and fairness in the workplace

Effective Absence Management

• Identifying what is authorised and unauthorised absence (Including looking at long-term sick leave) and practical solutions on how to deal with absence issues.
• Latest legislation and its effect on you - e.g. parental leave, domestic leave, maternity leave, etc

Handling Discipline and Grievances at Work

• Defining what a grievance is
• How to handle and resolve grievances positively
• Discipline procedures - identifying when and where action is necessary
• Dealing with poor performance
• Employment tribunals - what is involved?
• Understanding how to terminate employment and when to seek the help of a specialist

Module 5 – Problem Solving & Change

This module will include practical use of a variety of creative problem solving techniques and processes and how to deal with change in a positive and structured way

Learning Outcomes - on completion of this module managers will be able to:

• Appreciate the range of problem solving techniques that are available
• Choose the most appropriate technique for the problem
• Understand that everyone can become creative
• Apply the techniques to real issues
• Understand the skills and abilities associated with leading and managing change
• Learn how to overcome resistance to change

Indicative content:

Creative Problem and Decision Making Skills

• Left brain / right brain thinking
• Learning new creative problem solving techniques to include
  • Six thinking hats
  • Challenging Assumptions
  • Fishbone
  • Force Field analysis
  • Forced Associations
  • Brainstorming

Real Business Issues

• Identification of real issues within the business
• Apply Problem Solving and other techniques learned to arrive at potential solutions

Change Management

• Being aware of the need for change
• The benefits of change and the consequences of not changing
• The principles of change management
• Formulas for managing change effectively
• Identification of human and financial factors in the consideration of change
• The importance of communication and involving people to facilitate effective change
• The role of communication in successful implementation of change
• Barriers to change – how to identify them and other difficulties in implementing change
• Means of overcoming barriers and difficulties
• Ways to organise and co-ordinate resources and activities

Module 6 – Coaching, Meetings & Time Management

This module addresses basic coaching and mentoring techniques and how to become more assertive to improve the performance of self and others.  Also covered are techniques for organising a chairing meetings and managing time more effectively

Learning Outcomes - on completion of this module managers will be able to:

• Coach others effectively
• Appreciate the benefits of a coaching culture
• Organise, chair, participate in and facilitate effective meetings
• Know what assertive behaviour looks like
• Manage time better by using a range of time management techniques

Indicative Content:

Coaching

• Principles of Coaching
• What is coaching?
• What coaching is not
• The benefits of coaching

   

  For the learner
  For the coach
  For the organisation

• Identifying Coaching opportunities
• The role of the Coach

   

  Directive
  Non-directive

• The Coaching process
• Different Coaching models (including GROW model)
• Different learning styles
• Understand how different people learn
• Creating a learning climate
• Putting the theory into practice

Meetings

• Planning a meeting:
• Types of meetings
• Purpose & Objectives
• Agendas
• Venue & logistics
• Timing
• Chairing a meeting
• Reaching a consensus
• Encouraging and handling participants
• Ending a meeting

How to Become More Assertive

• What is assertive behaviour?
• What are the differences between assertive and aggressive behaviour?
• What barriers exist which may prevent us from being more assertive?
• How to overcome barriers
• Understanding rights and responsibilities associated with assertive behaviour
• The essential four elements of assertive behaviour
• The six levels of assertive responses 
• Rights and Responsibilities when making requests assertively
• How to arrive at win-win situations
• Essential tips for making assertive requests
• How to say ‘no’ assertively and without causing offence

Effective Time Management and Organisation  

• Understanding what time is and how it is used
• Urgency v. importance tasks when prioritising
• Application of simple planning and monitoring techniques
• How to organise and schedule your own work and that of others
• How to analyse your current “time sapping” tasks and what to do about them

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Module 7 - Financial Awareness

Business Finance

• A simple model of an organisation’s accounting framework
• Who uses the accounts and what do they use them for?
• Where can I find out about my organisation’s/my competitors’ financial position

Profit and Loss Accounts, Balance Sheets and Cash Flow Statements

• Their structure and terminology, what they tell us and why they need to be reviewed together to gain a full understanding of business performance
• Using financial information as a management tool
• Understanding how operational income and costs are accounted for and the implications for how you manage costs in your department

Managing Finance

• Understanding working capital: What it is? How can we manage it?
• Why too much working capital is bad for you and too little may be disastrous
• Optimising working capital for your organisation and the implications for negotiating with customers and suppliers
• The distinction between profit and cash flow

Formal Accredited Qualification:

This programme fulfils the management training element for you to attain your Level 4 Poultry Passport accreditation.

Location:

MTD Training Centre

5 Orchard Court

Binley Business Park

Coventry

CV3 2TQ

5 minutes off Junction 2 of the M6

(click here for location details & a map)

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Open Course Dates:

Module 1 - Leading For Success

17th April 2012

Module 2 - People & Performance

15th May 2012

Module 3 - Self Awareness

19th June 2012

Module 4 - Recruitment & Legal Responsibilities

10th July 2012

Module 5 - Problem Solving & Change

14th August 2012

Module 6 - Coaching, Meetings & Time Management

11th September 2012

Module 7 - Financial Awareness

9th October 2012

Course Fee:

£1,995 + vat

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In-House Courses

The Poultry Management Certificate is also available as an in-house course. Please call us to make an enquiry regarding in-house courses on 0800 849 6732.

Included Within The Registration Fee:

• 7 x 1-Day Workshops
• Course Manual
• Course Materials
• Course Certificate
• Buffet Lunch
• Refreshments
• Unlimited email and telephone support from your trainer after the course
  

Ongoing Coaching, Support And
Resources For Your Managers

The training course is just the start of the process not the end!

Therefore we will provide your managers with a number of ongoing resources and tools to help them.

1. Email & Telephone Support

All throughout the programme and for 6 months thereafter managers can email or telephone their trainer at anytime for help or guidance.

They might want an ad-hoc telephone coaching session or they might be implementing some techniques that they have covered on one of the modules and want some tips on how to implement it for their specific situation.

Whatever the reason, our staff are available for managers whenever they need us.

Learning is just the start of the process!

We will be with them every step of the way while the managers implement what they have learned.


Email Support
Each manager will receive a unique email address to write to if they want some tips and help – help@m-t-d.co.uk

2. Weekly Leadership & Management Tips Through Email

To help embed the learning, each week your managers will receive some tips through email that will help them.

The topics will cover such things as:

• Coaching
• Delegation
• Time Management
• Change Management
• Problem Solving
• etc

3. Management Academy Online Sessions

Managers will have unlimited access to our Academy for up to 6 months after the final programme has been completed.

This consists of a number of 10-20 minute online training sessions covering various topics such as delegation, time management, team building etc

Currently there are 12 x 30 minute online training sessions in the Academy and we are adding a further 4 sessions each month!

Materials

Each manager will receive comprehensive course notes.  They will also receive handouts and a certificate of completion at the end of the Programme.

All of the materials are of top quality and are printed in full colour with no cheap looking photo-copies.

Your Course Leader

Booking Information

To make a booking please download the booking form and fill out the details and then email it to enquiries@m-t-d.co.uk. We will then confirm the booking through email and then post out the joining instructions and invoice.

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Need Accommodation?

We have got some fantastic partnerships with local hotels which are just walking distance away from our training centre. Let us know if you need to book a hotel and we can make all of the arrangements for you.