Essential Management Skills Spring 07

Hayley Tymens

Customer Service Manager

What part of the training did you find most beneficial and why?

Task Skill Management:

It gives me a new option of how to view my time management skill more effectively

What do you think you are going to be able to do ''better'' as a result of this course?

Prioritising Work Load and Empowering my Team !

Leading opposed to microchanging.

Was the course content: (4 being the highest)

Helpful to your job - 1

Relevant to your needs - 1

Presented at the right pace -1

Pitched at the right level  - 1

On a scale of 1-10 (10 being highest) what rating would you give the quality of your trainer for:

Knowledge of the subject - 10

Presentation skills - 8

Helpfulness - 8

Variety in techniques used to deliver the training - 7

Please give some overall feedback about your trainer:

Great Motivational Speaking

Catch Phrase `Do you know what i mean ?' - gives sense Mark Didn't feel he was explaining Clearly.

Were there any areas of the course that you particularly disliked?

The Powerpoint Display-

Black background and Red Text

Overall, did you enjoy the course and find it beneficial? If yes, please state the reasons.  If no, please tell us why.

Yes, informative and skill filled help to give me a new perspective on job.

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