Essential Management Skills - March 2007

Name:  Dave Collins

Job title: Sales Desk Manager

What part of the training did you find most beneficial and why?

Concept of coaching

Understanding delegation

EQ

What do you think you are going to be able to do ''better'' as a result of this course?

Coaching

Performance Management

Communicate better also

Was the course content: (1 being the highest)

Helpful to your job - 1

Relevant to your needs - 1

Presented at the right pace - 2

Pitched at the right level  - 2

On a scale of 1-10 (10 being highest) what rating would you give the quality of your trainer for:

Knowledge of the subject - 10

Presentation skills - 10

Helpfulness - 10

Variety in techniques used to deliver the training - 9

Please give some overall feedback about your trainer:

Mark is passionate, inspiring, funny and very knowledgable

He made a tough subject fun to learn about, cheers Mark

Were there any areas of the course that you particularly disliked?

Distractions from some of the team!

Overall, did you enjoy the course and find it beneficial? If yes, please state the reasons.  If no, please tell us why.

A big yes, cheers

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