Essential Management Skills Spring 07

Andrea Weir,

Call Centre Manager

What part of the training did you find most beneficial and why?

I found the course very good from the start- most beneficial to me is the motivation

What do you think you are going to be able to do ''better'' as a result of this course?

hope to improve motivation within the staff, to help improve our performance in general.

Was the course content: (1 being the highest)

Helpful to your job - 1

Relevant to your needs - 1

Presented at the right pace -1

Pitched at the right level  - 1

On a scale of 1-10 (10 being highest) what rating would you give the quality of your trainer for:

Knowledge of the subject - 10

Presentation skills - 10

Helpfulness - 10

Variety in techniques used to deliver the training - 10

Please give some overall feedback about your trainer:

I think Mark wprked well to encourage all the people to become involved and explained everything so everyone understood no matter what thier levels were.

Were there any areas of the course that you particularly disliked?

No.

Overall, did you enjoy the course and find it beneficial? If yes, please state the reasons.  If no, please tell us why.

Yes i feel i have a good understanding now of what i need to do not just be a manager, be a leader

WANT TO MAKE AN ENQUIRY?

Please call us on 0800 849 6732, email us at enquiries@m-t-d.co.uk or complete our online form below with what you are looking for and what you would like to achieve and we will get back to you with a free, no obligation proposal along with the costs.