Essential Management Skills-2nd- 3rd July 2007

Kate Overton,

Customer Account Administrator

What part of the training did you find most beneficial and why?

I haven't managed before therefore i feel that all areas of the course are going to be of great help to me. NEVER manage a person (only lead).

What do you think you are going to be able to do ''better'' as a result of this course?

I haven't yet had any experiance of managing a team- so all is new.

Was the course content: (1 being the highest)

Helpful to your job - 1

Relevant to your needs - 1

Presented at the right pace - 1

Pitched at the right level  - 1

On a scale of 1-10 (10 being highest) what rating would you give the quality of your trainer for:

Knowledge of the subject - 10

Presentation skills - 10

Helpfulness - 10

Variety in techniques used to deliver the training - 10

Please give some overall feedback about your trainer:

Mark was very helpful  and friendly. I wasn't too sure about what the 2 days would involve but he kept it exciting and it was very easy to stay alert.

Were there any areas of the course that you particularly disliked?

Not that i can think of.

Overall, did you enjoy the course and find it beneficial? If yes, please state the reasons.  If no, please tell us why.

I thoroughly enjoyed the 2 days. I have never been on this type of course before and i won't actually put the skills i have learnt into practice for a month. However I feel I have picked up many helpful tips and skills that I am sure that i will carry out my management position with more insight and knowledge- even though i do not yet have any experiance.

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