"Learn how to become a great coach and how to

get the best out of your staff through developing

their skills and behaviours through coaching"

Overview

A fun, highly participative and practical 1 or 2-day course designed to provide you and your managers with the tools and skills necessary to become an outstanding coach.

Coaching is the quickest and most effective method of developing members of staff.

Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance.

This course helps turn managers into effective coaches.

Who Will Benefit From The Course?

• Managers responsible for the development of others
• Team leaders and supervisors who want to get the best out of their people
• Line managers who want a structured and effective method of performing their monthly one to ones
• Line managers who want to develop their staff in their current role and also longer term

What Will You Gain From the Course?

• Delegates will go away with a thorough understanding of the principles of coaching and management styles
• Delegates will go away with coaching models that they can use back in the workplace
• Delegates will understand the importance of ownership and how to take ownership of staff development and continuous improvement.
• Delegates will learn “What to say” and “How to say it” when providing feedback to staff.
• Delegates will learn the importance of non-verbal communication when performing coaching
• Delegates will be able to prepare, deliver and review coaching sessions so that they continually improve.

Example Of Course Content

Day 1

Introduction and objectives

What Is Coaching All About?

Why is it so effective? What is coaching? What coaching is not. The different uses of coaching i.e. immediate feedback, regular meetings, performance, ongoing development.

What Is Your Current Managerial Style?

Each delegate will take a leadership strengths assessment to see what their current managerial style is and how often or not they use the coaching style!

Managerial Styles & What They Mean?

Go through some practical exercises to highlight the differences in style and when to adopt them. Good fun and excellent learning. Apply it and learn.

Coaching As A Managerial Style

Advantages of coaching for increasing performance and staff development. Why is coaching so important etc

Lunch

How To Give & Receive Feedback

Learn templates and models of how to give constructive and helpful feedback. Deal with performance issues there and then when they happen. Phrases and statements to use. Role-plays and team exercises.

Coaching Models & Templates (including GROW model)

Introduction and practical implementation of coaching models for:
- Giving immediate/on the job coaching
- Regular 121’s
- Performance meetings

Role-plays and practical exercises.

Close

Day 2

Recap And The Day Ahead

Coaching Over The Telephone

Coaching techniques to use over the telephone when the coach can only go on the tonailty and verbal signals from their member of staff

Understanding Body Language For Your Coaching Sessions

Learn the importance body language, tonality and inflection. How you say something is more important for buy in that what you say. Delegates will get the chance to practice all of these skills.

Lunch

Understanding People And Their Motivations

A section dedicated to understanding the world according to others. Their beliefs, values, behaviours etc.
How to understand this and how to apply it to the working environment for performance improvement.
Practical exercises and role-plays.

Understanding How Different People Learn Most Effecively And How To Use This For Your Coaching Sessions

After taking an assessment each delegate receives a personal report on their learning style and how this has an impact on others whom they coach. They will also have an appreciation of how their staff learn the next.

Taking Ownership Of Staff Development

Coaching as an ongoing process. The life cycle of staff development. How to keep your staff motivated and performing to a high level by taking ownership of development and creating opportunities.

Close And Action Planning

We Have Recently Run This Course For:

 Claire's Accessories

Claire's Accessories identified the requirement for all of their District Managers across 350 locations in the UK to be able to coach and develop their Branch Managers.

A program was required to train and develop their District Managers in the art of coaching and staff development.

The Solution

A 2 day "Coaching For Managers" program was designed and delivered that covered coaching models, learning styles, management styles, body language, tonality, inflection, how to conduct one to ones and how to deal with under-performers and over-achievers.

These courses were delivered over an 8 month period.

Now all of their branch managers throughout their stores nationwide are performing at a much higher level due to the enhancement in their personal and professional development.

Feedback

"Sean's style was excellent and really made me want to learn more. It was upbeat, energetic and fun"

Olivia McLaughlan - District Manager

"Sean was very friendly and open and I felt able to ask him any question. He answered my questions in-depth and was able to give me specific scenarios and examples which was really helpful. He had great interaction with the group"

Ingrid Peters - District Manager

"Sean was a great trainer with in-depth knowledge. He was always willing to help. He captured a fun environment"

Allen McIntosh - District Manager

"I loved the exercises and participation. Sean spoke to us all at individual levels and pulled us together as a group - 10 out of 10!"
Lyn Reed - District Manager

"Sean was excellent and really kept my attention. He used different approaches and varied the learning to make it interesting so I really liked that"
Noreen Gillespie - District Manager

Would You Like To Make An Enquiry Or Ask A Question?

Call us for FREE on 0800 849 6732

Email us at enquiries@m-t-d.co.uk

Complete our online form

What Makes MTD Different From The Rest?

Reason # 1

We Will Design And Deliver A Custom Designed Solution Centred Around Your Training Needs And Requirements At No Additional Cost To You.

Reason # 2

Our Courses Are Rated 9.2 Out Of 10 On Our Feedback Forms And 100% Of Our Clients Say That They Would Use Us Again - Your Staff Will Be In Safe Hands!

Reason # 3

We Supply Only The Very Best Trainers For Your Event. We Will Select The Trainer That Has The Highest Skill Level And Experience Relative To Your Requirements. Our Trainers Are Specialists In Their Fields - This Means That Your Staff Receive The Very Highest Standards Of Training Content And Delivery.

Reason # 4

Every Manager That Attends A Course Run By MTD Will Receive Unlimited

Post-Course Email & Telephone Support Whilst They Are Implementing The Techniques And Strategies That They Have Covered On The Course. After All, That's When The Real Work Starts!

Reason # 5

We Offer You Great Value For Money. Our courses start from as little as £695 per day for in-house training. This provides incredible value for money especially when you bear in mind that the cost includes:

• All of the preparation time required in order to gather your requirements and to get an understanding of your training needs.

• The time and expertise required to design and develop your bespoke course

• The delivery of your event by a highly experienced and specialised trainer

• Top quality course materials, manuals, handouts, assessments etc

• Lifetime unlimited email and telephone support after the course

• Providing feedback on the success of the event and on individual training development needs

• Course certificates

Reason # 6

Our Delivery Methods Will Ensure That Your Event Is A Success Or We Will Refund Your Money In Full

Reason # 7

We Provide Flexible Solutions For Your Training Needs. Whether It Be Through A Course, One On One Coaching Or A Management Development Programme, We Can Design A Tailor Made Solution To Exceed Your Expectations