we offer all types of management training  
Home I About Us I Our ClientsI Case StudiesI  Make An EnquiryI Course Examples

Use The Grapevine

Posted in Communication Skills

How to take advantage of the office grapevine

In today’s dynamic world of constant career changes and promotion opportunities, grapevine is an effective communication channel that can be used to a great advantage by people indulging in it. Grapevine is an unofficial communication within the organisation, where the information is passed through word of mouth at informal gatherings, for example, during lunchtime, at tea breaks, or even at water-coolers. It is basically an office gossip, which one comes to know through friends and acquaintances in a confidential way. Generally gossip is considered to be damaging and is also unwelcome, but office gossip is something that can be used for personal benefits and gains.

Grapevine can be tactfully used by the employee for his professional growth.  It can be used as an effective agent for job search. Many a times, people get to know about openings in different companies through such unofficial lunchtime discussions. It is also helpful for those who are looking for a change as well as promotion within an organisation. People interacting from different departments can pass on useful information about possible openings in a department within an organisation, which otherwise is difficult to get.

Those looking for promotion can assess their capabilities based on these discussions that generally take place on personal and sometimes official matters, and preparedness of others competing for the same position. This platform can also be used by bosses, who are trying to make some judgment about their subordinates, and can get to know through trusted sources the information they would find difficult to get otherwise, but which may help in the employee’s assessment.

Office grapevine can be used to promote a personal agenda by employees. To climb the ladder of success, individuals must make everyone around them aware of their abilities. People around him should know what he is capable of apart from his assigned job. It can be used effectively if one is trying to make a move in terms of nature of job by passing on information about his strengths, potentials and achievements, which is likely to be captured through some complicated route by those who are responsible for making appropriate decisions in such cases.

Sometimes through office grapevine some useful inside information may be passed on that can be used to one’s advantage. However, it should be kept in mind that people should not over-react to information they get unofficially from such sources. They should appropriately react only after ascertaining the truth behind such information. For example, if one hears that he may be laid off because of the closure of a department or some policy change in the organisation, spontaneous action to this should be avoided. It is definitely a useful information for the employee and can help him adjust to the shock that would otherwise come if the same information were announced to him one fine morning by the management

But, instead of getting panicky and getting ready to look for a change straightaway, this information can be shared with one’s bosses and if some element of truth is found, one can negotiate his position through alternative means, either by a transfer of department or some other possible solutions.

Grapevine discussions sometimes revolve around the behaviour of a new person joining the organisation. It is always a good option to know in detail about any new person in the organisation, especially with whom or under whom one is likely to work. This can help in dealing appropriately with the person. If one is acquainted with the likes and dislikes, principles, style of working of the new person with whom he is going to work, then a good working relation can develop among them. It may also be a helpful tool for a manager or a leader who is going to head a new group. Information regarding the team members, as to whether they are happy with the change of guard or not, what type of relationship they shared with the previous boss etc, can be of great help, as he can plan an appropriate staff management strategy and decide how to get the best out of them, based on such information.

To take advantage of office grapevine, it is necessary that one becomes a part of it, and for that to happen, one should develop good contacts in the office. It should be kept in mind that it is not easy to get into a group, outside one’s own department. One requires constant work and it is not a single day’s job. Unless one becomes a part of the diverse groups indulging in such office gossip, one cannot make the best use of office grapevine. Only after this level of contact is developed, one can come to know about the confidential news of the office. Once you get a piece of confidential information, you can circulate it and get some more confidential information in return.

It is very important to realize the importance of networking in today’s world, which is always connected through Internet and connected to every one possible out there on the web. A person interacting with another person during lunchtime or over tea breaks can possibly have access to all the relevant information the other person has gathered through his contacts. Indirectly, one’s network gets extended immediately, even without realizing that he has added a few more contacts in his list of network.

Sean Mc

Posted: November 10th, 2007 | | Email Post | 1 comment

Chunk Size

Posted in Communication Skills

Here’s a management training tip…

CHUNK SIZE

People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about.

Overall you are either a detailed person (specific person) or you prefer large chunks of information (global person).

Specific People give you all the small details. They like to understand and go into pieces of work with the minutest of detail.

(Sorry specific people but you frustrate the life out of me!!)

Global People like to talk in big pictures and are not detailed at all. They are conceptual and abstract. The give you the overall framework or brief of what is happening rather than
going into details.

(……and I am sorry to all of those specific people because I know I frustrate the life out of you because I am a global person!)

You know when someone is specific and when someone is global just by asking them any question!

What their response will tell you:

Specific people will give you all the details and go to great lengths to explain everything. They give you more and more detail when you ask questions. Specific people become frustrated with Global People because there is no detail in what they say.

Global People give you an overview without details. They tend to use large generalisations. Global People become frustrated with Specific People because they go into far too much detail

Using this in the real world:

In Negotiations:

With Specific People…

Avoid generalisations and vagueness. Break things down into the detail and be specific. Present things in logical sequences.

With Global People…

Avoid details and present the bigger picture.

In Managing these people:

With Specific People…

Tell the person in detail what needs to be done and ensure that there is a logical sequence. Do not expect them to think about the bigger picture

With Global People…

Skip the details and tell the person a broad overview. Tell them what the end game is and then let them fill in the rest.

Influencing Language To Use

With Specific People…

Next, then, precisely, exactly, specifically, first, second, details,

With Global People…

Big picture, framework, in brief, result, generally, overview

These techniques and strategies are covered in our Advanced Communication Skills courses - it’s a must if you really want to influence and take your communication skills to the next level.

Until the next time…

Live, love and laugh!
 
Sean

Posted: November 7th, 2007 | | Email Post | Add comment

A Kitchen Nightmare

Posted in Conflict Management

I don’t know whether you watched Gordon Ramsay’s Kitchen Nightmares last night but there was certainly a lot of conflict involved!

Within the programme you had two ego’s, Gordon’s and the Restaurant owner - neither of them wanted to give in.

They were arguing about the food, the decor, the way Gordon spoke to the owner - you name it.

It got so heated that at one stage Gordon walked off and out of the restaurant! I thought that was it!

After sometime later, when both parties had cooled off they got back together to sort out their differences in a neutral spot - at one of the owners rival restaurants!

Here are some lessons from that:

LESSON 1 - WALK AWAY

If you are in a moment of disagreement or want to write that scathing email, walk away. Walk away and think about it. When you come back to your task/person you will most likely be thinking more rationally rather than being all het up!

LESSON 2 - FIND A NEUTRAL SPOT

Get away from the environment that you were in and meet the person you were having conflict with at a neutral venue. Meet over coffee etc. This diffuses the situation.

LESSON 3 - THINK WIN WIN

You have your opinion, they have theirs. Try to come to a win win outcome.

LESSON 4 - GET THE RIGHT DECISION

Would you rather be proved right than get the right decision for all concerned? Some people are like this. Don’t try to be right, make sure you get the right decision is made! Whether you are right or them!

In closing…

Take time out to reflect with managing conflict. A lot is often said that is often regretted later!

Live, love and laugh

Sean Mc

Posted: October 31st, 2007 | | Email Post | Add comment

Leadership Exercise

Posted in Leadership

No, I don’t mean how long does Richard Branson jog for each morning or whether Gordon Brown can bench press 200lbs!

What I mean is that I have got a leadership exercise for you to try out that will help you to become a better leader!

I am a believer in modelling excellent behaviours.

What do I mean by this? Well, if you want to know how to become a better manager, you should find out who the best managers are in your company and copy what they do.

Find out what they do and why they do it. Find out the mindset that they have when managing and leading their staff.

Find out what management training courses they go on and what books they read.

Try to learn as much about them as you can so you can "step into their shoes" and think like they do.

For example; whenever I have to speak in public at a conference in front of say 1,000 people, I gain the mindset of one of my heroes Tony Robbins. (For those of you that do not know Tony, he is a self development guru and the only one that actually connects with me)

I then ask myself the following questions:

What would Tony think before he went up on stage?

How would Tony act?

How would he talk?

How would he walk?

What would he say?

I then go out and pretend to be him and the results are amazing. I think like him and therefore I act like him.

Try this exercise; write a list of the most successful people, leaders and managers that you know and then write out what they do that stands them apart from the rest.

Copy a couple of these traits and put them into your daily life for the next 3 weeks and see the difference it will make not only to your working life but also your personal life too.

Live, love and laugh!

Sean Mc

PS - Looking for management training? Please click here to make an enquiry.

Posted: October 30th, 2007 | | Email Post | Add comment

Effective Leadership

Posted in Leadership

I received an email from Lisa Jenkins last week wanting some advice on how to get the best out of her team. Lisa is a newish manager working in a call centre.

Here’s what she asked:

————————————————-

"Hi Sean and the MTD Team,

I work for XYZ and we offer sales and service telephone support to our high street branches.

I am one of 25 team leaders within our call centre and I wondered whether you have got any type of checklist that could help me to see if I am getting the most out of my team?

Competition to be the best is fierce where I work so any help would be appreciated

Thanks for your wonderful tips, I don’t know what I’d do without them

Lisa Jenkins
Team Leader - Icarus Team
XYZ

————————————————–

Here’s my reply:

Hi Lisa

Thanks for your email and kind comments.

We completed some customer service skills training for your company about 3 years ago - a little before your time I’d expect!

I have put together 10 questions for you to ask yourself about the way that you are managing and building your team.

Here they are:

1. Do you know the trouble-makers within your team?

Have you identified them and spent time with them to find out what makes them tick and why they do what they do?

Have you a plan to deal with them and turn them around?

2. Do you involve your team in key decisions?

It will bond the team and make them feel valued and more part of the team.

3. Does every team member know what the team goals and philosophy are?

Would I be able to walk in, drag one of your team off the phone and no matter who the are, they would know the answer to the above question?

4. Have your team members been trained in teamwork skills?

Do they understand what a team is? How they form? etc

What their role is within the team structure?

5. When was the last time you improved your skills?

Keep your leadership skills up to date with the very latest techniques.

6. Are your team meetings productive?

They should include updates, information and motivation.

Do your team members think they are worthwhile?

Give them a spring clean!

7. Are your communication channels effective within the team?

How do you know?

What processes do you have in place for updates etc?

8. Does your team have fun whilst at work?

What can you do to make their work a more enjoyable experience?

9. Have your taken the time to understand the values, likes, dislikes and needs of every team member?

Do you know what motivates every member of your team?

What their learning styles are?

Have you got a motivating and communication plan for every member of your team based around their preferences?

10. Can you point to specific innovations that your team has made in the past couple of months?

Are you innovating or simply doing things the way you’ve always been doing them and maintaining the status quo? Make sure to reward any attempts at innovation, even if the outcome isn’t successful.

Challenge team members to try new things.

Until the next time, take care of yourself

Live, love and laugh

Sean Mc

PS For a free leadership course please click on this link http://www.m-t-d.co.uk/freecourse.htm

 

Posted: October 24th, 2007 | | Email Post | 2 comments


FREE MANAGEMENT

SKILLS EMAIL COURSE

Please enter your details
below to download

(Delivered straight to your

inbox within 10 seconds!)

Name
Join Me At Facebook

 

Management Training and Development Ltd.
Management Training and Development Ltd. All Rights ReservedeXTReMe Tracker