How many times have you employed someone based on their CV and the way they come across at interview, then learned to regret it some time later? It may be that they don’t really fit in with the team, haven’t really got the skills they claimed to have or the job role isn’t what they expected.

Interviewing someone simply because they have a good CV may cause problems. Experience shouldn’t be ignored, but it’s not a reliable indicator as to whether someone can give you the outcomes you want.

The CV just tells you about the past. What you’re really looking for is what they can do for you in the future!

It doesn’t matter how long they have been in your industry, or how long they have been in the type of job you’re trying to fill. You need to establish whether they can give you the results you need.

The relevant questions you can ask at interview should include;

• How are you going to generate more business for us?
• What will you do to improve our brand image and awareness?
• How do you demonstrate the skill-sets you say you have on your CV?
• How will you increase customer loyalty?
• What talents do you add to my team and how will you demonstrate them?

You should concentrate on the factors that you will ultimately be judged on, so you need people who can assist you in delivering those results. Your success will be measured by how your people perform, so create questions at the interview that will give you clear indicators the person is aiming for the future rather than relying on past history.

Thanks again

Sean

Sean McPheat
Managing Director
MTD Management Course

Click below for a:
FREE email course “Improve Your Management Skills”

With the economy seemingly picking up of late, many companies are telling us that they have started taking on staff again, albeit slowly and intermittently. Many managers are not practiced in interview skills, so it may be good to reacquaint yourself with some ideas if you are about to embark on a recruitment drive, or simply thinking of taking on another person:

• Lay the foundations effectively. You’ll present a poor image of your company and yourself if you approach an interview unprepared. Know the purpose of the session, familiarise yourself with all relevant materials and prepare a set of questions in advance.

• Focus on your objectives. Know what you are trying to achieve and focus on what information you need, so you can prepare your questions and mindset.

• Remember that most people make up their mind on a candidate in the first four minutes. Resist the temptation to do that every time, as there may be something coming up later in the conversation that you’d miss if you aren’t careful.

• Remember, too, that an average candidate who follows a few poor ones may seem particularly good.

• Sell the positive aspects of your company and department to the interviewee, as well as seeing how they sell themselves to you. You might end up offering the job to someone who turns you down because they don’t see the benefits of working for you.

• Beware of the legal issues that always have the habit of coming back and biting you. Get up to speed on the latest employment law changes in respect of what you can and can’t ask. If you haven’t interviewed for some time, you may just drop in that inappropriate question.

• Take note of important points the interviewee brings up. You can use them later to justify your decision to employ them or not.

• If they are going to become a new team member of an existing team, consider if it would be worthwhile having some selected candidates spend a while with the team, to see how their possible colleagues rate them. If existing team members feel they have had a part to play in the new person’s employment, they are more likely to greet them into the team more effectively. Similarly, if they don’t feel the candidate will fit in, they can let you know before you make a mistake.

• After the interview, review and elaborate on your notes, record facts and review the data you’ve gathered. Complete these notes before interviewing anyone else, so you don’t get confused or mix up your thoughts between two or more candidates.

With adequate preparation, there’s no reason why you shouldn’t successfully recruit new personnel even though you’ve been out of practice for some time. And remember: the interview process should fill only a supporting role in your company’s selection criteria.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Management Course

Click below for a:
FREE email course “Improve Your Management Skills”

You’ve decided that two candidates for an important role in the department should be invited back for a further interview. Both have similar experience and backgrounds…both would fit in well with your team. Here are some questions that might help you differentiate between them.

“You need to convince me you’re the right person for the job. What can you tell me that would make me say ‘yes’?”

This will prove their selling-of-self abilities. What you want to hear is why not hiring them would be the biggest mistake of your life. You’re listening for passion and enthusiasm for the future role they will play for you. Listen out for the skills, qualities and abilities that would make a real difference to your team. If they are just a clone of what you already have, maybe you need to probe deeper to find the value in hiring them.

Another question that might test them is: “How do you think our company values and vision sets us apart from our competition?”

This deeper question will tell you how much preparation they have made and how they think they can fit in with the culture of your company. It also provides insight into how they view your strengths and weaknesses against the competition.

You want to employ people who go beyond the typical preparation of their own strengths and weaknesses. You want people who have already shown commitment and forward-thinking by highlighting their value to you and your team.

You also want to see how the candidate’s reaction to adversity might have affected them, as this may differentiate personal qualities you are seeking. So, asking what some setbacks in their past may have taught them helps you identify how robust they might be in dealing with difficult situations within their role.

You might ask, “What have any major setbacks you’ve experienced taught you?”

Be prepared for silence after this question, as they may have to dig deep. But wait for their response, as it will tell you how they learn from experiences, just the kind of person you want in your team. By the way, if they say they can’t remember any setbacks, probe deeper, as a person who hasn’t been taught lessons from something going wrong may not have the characteristics or thinking skills to help the department steady itself after problems are encountered.

The answers to these questions just might help you differentiate the candidates, and give you an insight as to who would prove more valuable to you in the long run.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD

Click below for a:
Free email course “Improve your Management Skills”

The tasking of interviewing potential new employees is a daunting process all by itself, but sometimes we forget about the process that comes before it – sorting through resumes.

Now let me clarify one point first. The online world is wonderful when it comes to making job postings public. Whereas we were once limited to word of mouth and print advertisements, online job boards give us the opportunity to extend our reach to areas we may not have been able to make contact in before.

And there’s the rub.

We’re exposing ourselves to a wider audience, giving us access to a more talented pool of applicants – but we have to deal with the flood of resumes that comes in as a result – and not all are qualified.

So how can you save yourself from hours of unnecessary sorting? Here are a few things to consider:

• Scan the resumes right away and see if the technical skills, attributes, or education requirements you are looking for have been met. Automatically discard any resume that doesn’t have a certain percentage of the requirements you’re looking for upfront.
• Stick to your guns. If you tell your applicants that the only resumes you will accept are the ones emailed to a certain email address, then don’t accept those that come in via other sources. Throw them away. Your applicant obviously can’t follow directions.
• Will you accept resumes without cover letters? Make this point clear in your job posting. If not, immediately discard all resumes that do not include one. Quickly review the letters you do receive and discard the ones that have no content.
• Include the starting salary for the position in your job listing. Some companies want to see what the salary requirements of their applicants are, but this is a waste of time. Truth be told, if you include a salary in your job posting you won’t get resumes from people who don’t qualify from a financial standpoint.
• Delegate your authority. Is there a trusted team member you can use to help with some of the sorting? If so, get the help you need so you can focus on filling the position without letting your other work suffer.

Remember, you don’t have to bring every person you hear from in for an interview. If you end up with a short-list of applicants you are interested in you can start with a very short phone interview – asking a few qualifying questions. If you like the answers, bring them in for a formal interview. If you don’t, decline the application.

It’s really that simple.

Don’t let the resume collection process become overwhelming. You may receive 200 resumes, but in the end you only have one position to offer. Don’t feel bad about searching for the most qualified applicant!

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Training

Click below for a:
Free email course “Improve your Management Skills”

As a manager, I’ve always found the interview process both fascinating and nerve-wracking. It’s fascinating because I get to meet and speak to dozens of incredible people – some great for the job and others not – but all from different walks of life. It’s nerve-wracking because I have to constantly stay on my toes, thinking of interview questions that will help me to almost force a person to show his or her true colors.

In my experience, I’ve found that interview questions serve three main purposes. They tell you whether or not the individual in question has the skills needed to join the workforce; they tell you whether or not a person is able to function well under pressure; and they give you a general idea of whether or not the person will be a good fit, personality wise, with your team.

So how do you draw this information out?

Start with their skills. Take a look at the resume presented to you at the time of application and make some comparisons. What jobs does the person list as having done in the past? What skills do you know are needed to do that kind of task? Ask your applicant some very specific questions regarding the skills and how they would be used. You might even give the person a real life example and ask how they would handle the situation. If they have trouble answering the questions, they might not really have the skills they claim.

A person’s ability to handle pressure is important. To get an answer to this question you’ll want to put your applicant on the spot. Many people grow uncomfortable when asked to compare themselves to others and outline why they’re better for a position. Simply asking hard questions that require truthful answers will cause others to become stressed. Ask a person about a past stressful situation – or ask him to tell you about someone he didn’t get along with before. The answers you receive will be very telling.

Finally, consider your applicant’s personality. Someone who talks into an interview looking shy-as-a-mouse probably won’t fit will in an active, boisterous environment – even if he does have great skills and work ethic. Someone who is very loud might not fit well into a quieter office, as he’d likely become a distraction. A person who constantly wants to work flex-hours to work around his children might not get along with a group of people who always work 9-5 with no variability.

It’s up to you to ask the right questions. You’re not looking for the nicest person – you’re looking for a person with a great attitude, good work ethic, great skills, and the ability to fit in. If you find that person, you’ll be well on your way to developing a successful team.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Training

Click below for a:
Free email course “Improve your Management Skills”