Coaching has long been seen as the best way to progress your team’s skills and talents. If you’ve ever been coached effectively, you will know the great effect it can have.

So how do actually set about carrying it out so that you gain your team member’s full buy-in, and can give yourself the best opportunity for success? Here are four steps to lay the foundation for coaching in your department, so it becomes more of a culture within your department:

Step 1: Set the vision. Decide exactly what you would like the outcomes to be and identify what the team member(s) need to do to achieve them. Clarify expectations, identify the timetable, establish what resources you have available, encourage and motivate them on the first steps of the journey.

Step 2: Step away and let them come to you if they have questions. Empower and encourage them to use their own best judgment. Redirect them to others if they have simple questions. Fight the urge to step in and take over. Support them, but don’t take on their problems

Step 3: If it’s going well, support and acknowledge this fact, and model what is working so that you can repeat if necessary. Monitor how they are doing, evaluate the results and adjust if needed. Keep the motivation going.

Step 4: If it’s not going well you may need to step in and assist. Understand what the issue is and what have they tried. Make a decision quickly after you have checked in with them. Repeat what the vision and deliverables are. Clarify your expectations and resources available. Identify if they need a bit more mentoring rather than coaching.

If you follow these steps, you give yourself a better chance of succeeding with your coaching within the business.

Thanks again

Sean

Sean McPheat
Managing Director
MTD Management Course

Click below for a:
FREE email course “Improve Your Management Skills”

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I hope you took a few minutes over the past couple of days to think about some of the coaching myths we covered on Monday. I think that after a while you’ll see how important it is to have a professional or executive coach in your life, especially if you want to continue to climb up the corporate ladder. Today I’m going to share 5 more myths and, hopefully, you’ll undertand what I’ve been trying to say.

5. I don’t need more feedback.

We all get feedback from our managers, peers, and even subordinates. The problem is that they aren’t giving you neutral feedback. They’re giving you feedback based on their personal expereriences with you and they can’t take a step back and look at you objectively. They’re also less likely to let you know if they think your behaviours or attitudes are inappropriate. A coach will give you honest feedback, whether you like it or not.

4. Coaching relationships are short term experiences.

On the contrary, if you seek a professional coach you should seek to build a long-term relationship. The cycle of growth and development never really ends and, as such, you’ll always need a coach to help you reevaluate your goals and objectives and make changes to your plans. Your goals will determine how long you need a coach.

3. I have a mentor. I don’t need another one.

Having a mentor is great but mentors and coaches aren’t the same thing. Mentors are usually people within the same industry you are in – with a focus on helping you learn the specific ropes of that industry so that you can build your career. Coaches, on the other hand, may have skills that complement yours – skills you need to learn that have nothing to do with your industry in general. Mentors focus on work. Coaches focus on you.

2. I’m not coachable.

Everyone who wants to be coached is coachable. It’s true that there are a few people who simply can’t be coached but it’s not for lack of trying. Their attitudes and behaviours simply make it impossible. You can’t expect a coach to do all of the work for you. Your coach won’t even be able to motivate you if you don’t want to be motivated. There are even days when the most coachable people simply can’t be coached. You’ll get over it – and you will learn.

1. Coaching forces people to form dependencies.

Nothing could be further from the truth. Working with a coach will not make you dependent upon him. Your coach is more likely to help you learn to be self-confident than he is to allow you to form a dependancy.

Stop making excuses about why coaching won’t work for you and start reconsidering your options. Having a coach in your life is likely to help you foster your career – and before you know it you’ll be a better manager with a promising future!

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Training

Click below for a:
FREE email course “Improve Your Management Skills”

Throughout my career I’ve learned two things. Successful people have had (or currently have) coaches and those who seem to be struggling with their careers are usually the ones who do not have coaches (or think they don’t need them). Over the next couple of days I want to take some time to dispell some of the myths circulating about the values of coaching – whether you’re on the giving or receiving end.

5. I’m successful, so I don’t need a coach.

Nope. Wrong. You may, at one point in your career, learn a certain set of skills. As you advance, you’ll need to build upon those skills and the higher you get on the management food chain the more important they’ll become. You need a coach by your side to help you learn how to get better at the things you’re not as strong at. And trust me – no matter what you think, you’re not already perfect.

4. I don’t need counseling or therapy.

That’s wonderful. The good news is that coaching is NOT counseling, nor is it therapy. Yes, you do get to have private conversations with your coach. Yes, you will get to talk about your goals and aspirations. The difference is that your coach is there to inspire you and help you build a successful career while a therapist would merely be trying to heal you.

3. I don’t have a problem, so I don’t need coaching.

What’s more effective – preventative medicine or medicine administered after you’re ill? The truth is that a coach can help you to build your career from the ground up, giving you advice and guidance along the way so that you don’t make a mess out of it. If you wait until you have problems (like a bad reputation) it may be too late to save your career – with or without a coach.

2. I can’t find a coach with the same experience I have.

Why on earth would you want a coach exactly like you are? Why wouldn’t you want a coach who already has a proven track record as a leader? Someone with technical expertise, amazing communication skills, and the ability to share insight. The truth is that you could have a coach from a completely different industry and the ideas he shares with you will be just as valid.

1. Coaching doesn’t matter because you can’t prove a ROI.

Contrary to popular belief, there are ways of measuring your ROI (return on investment) in regards to the benefits of your coaching experience. As a matter of fact, studies have shown ROI numbers ranging up to 600% in some cases.

Take a look at each of these myths, or misconceptions, and erase them from your mind. The benefits of coaching are many, and measurable.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Development

Click below for a:
FREE email course “Improve Your Management Skills”

As a manager you will have an important and unique role – one you may not have expected to adopt. You’ll be not only a manager but a mentor as well. Being a mentor means being able to communicate with your team members, or those you are mentoring, on a more personal level in order to help them develop the skills essential to growth and improvement.

Good mentors are able to embrace and develope four main skills. Without these skills you will not be able to communicate with or aid in the enhancement of anyone’s performance. These skills are as follows:

• Observation skills are important because you must be able to see and understand what the person you are mentoring is currently doing and/or is capable of.
• Analytical skills will give you the tools you need in order to determine where the person you are working with is falling short and what changes may need to be made.
• Questioning and active listening skills are essential. When mentoring, you don’t feed the person you are working with a set of detailed instructions. You have to probe and ask questions about what he does and does not understand. You’re not a teacher, you’re a guide. If you don’t ask questions and listen to the answers you won’t know what needs to be done next.
• Feedback skills are incredibly important as well. You must be able to give honest feedback in the form of constructive criticism. Negative feedback isn’t appropriate in most mentoring situations. You must be able to correct the actions and behaviours of your trainee without making him feel as though he failed at a task. Embrace the learning curve.

Have you taken the time to develop these mentoring skills? If not, get started. 2010 will be a long year full of confusion – for you and your teammates – if you don’t.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Development

Click below for a:
FREE email course “Improve Your Management Skills”

You may be ready and willing to start a coaching program with each of your employees. The trick to building a successful coaching relationship relies on three things: you ability to know what you need to encourage your employees to learn, your ability to recognize what new behaviours your employees should be picking up, and your ability to understand exactly what benefits coaching has.

These are all relatively simple, so we’ll start with the first. In order to encourage your employees to learn they need to have three things:

• Desire
• Opportunity
• Competence

They must want to learn, they must have the time and support needed to learn, and they must already have some degree of competency or ability to do their jobs. You can’t successfully coach anyone who doesn’t want to be coached.

The next thing you need to understand is the type of level of change a coaching relationship should cause. You’re mainly looking for three things. You should see your coaching having a positive impact on your employee’s customer relationship skills; the person you are coaching should be able to properly manage the things he’s learning in his coaching session; and you as the manager and coach should see a recognisable change.

Finally, you need to recognize how important coaching actually is to your employees and team members. They look forward to your coaching sessions because thy give them time away from having to make their own decisions, give them a sense of safety in a confidential setting, and make them feel as though they have companionship even though your relationships are detached.

You may think coaching is a waste of time but you should make a strong effort to have a coaching session with all of your employees at least once every month. After a bit of time you’ll begin to see a noticable difference in both their work skills and morale!

Thanks again,

Sean

Sean McPheat
Managing Director
MTD Management Training Course

Click below for a:
FREE email course “Improve Your Management Skills”