The Equity Theory on job motivation, created by a psychologist known as John Stacey Adams, has been circulating since 1963. They theory talks about how employees who feel they are being treated fairly are likely to do more or better work than those who do not.

Treat me like an equal, I’ll work like an equal; treat me in an inferior manner, I will work in an inferior manner.

In short, the theory focuses on input versus output. It’s a a game of give and take and your employees will alway be trying to figure out if their efforts are worth the rewards they’ve been given (if you’re giving a reward at all).

You may think that the salary and benefits you agree to give a person should be enough to encourage him to do his job. The truth is that many people get to work and feel as though they’re constantly being asked to go above and beyond the call of duty and, at a very minimum, complete tasks that are not part of their job descriptions. Therefore, the average person does not feel his salary matches the work that he does.

Employees look to be treated fairly and equitably at all times. There are dozens of things you can do to make your employees feel valuable, from rewarding them with bonuses to buying them lunch or giving them extra incentives for extra work or a job well done.

First, however, you need to take a look around you. Are your employees happy? Do they feel as though they’re being treated fairly? Find out now – before they all resign and you’re looking for a string of replacements.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Leadership Training

Click below for a:
FREE email course “Improve Your Management Skills”

To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with their mouths.

The mouth can easily be hidden with papers or with a person’s hand but is something most can’t control unless they’re physically touching it. Smiling involves the entire face while fake facial expressions only involve the mouth. Here are a few things to look for when you assess a person’s face – specifically the mouth.

• Fake or pasted smiles appear on a person’s face very quickly, stay in place longer than a real smile would, and is limited to the person’s mouth alone. Their eyes don’t shine, their cheeks don’t move, and they don’t actually look happy. If you see a faked smile you should wonder why.
• People who smile with their lips closed, aka tight-lipped, are usually trying to hide something. They either have a secret or are rejecting you because they don’t like or trust you.
• When a person juts out his bottom lip he’s letting you know he is upset about something. Some people do this naturally when they are crying but a person doesn’t have to be crying to let you know something is wrong.
• If you notice someone biting his or her lip it may be because he feels as though he’s in a tense situation. Lip biting often indicates stress, tension, or anxiety or in rare cases may indicate a person is focused and concentrating on something.

These are, again, only a few examples of how the mouth is used in studying body language. You may see people poking their tongues out, chewing on pens or pencils, pursing their lips, biting their nails, or even covering with their hands. Each has something significant to say and it’s up to you to determine what each action really means in your own situational contexts.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Management

Click below for a:
FREE email course “Improve Your Management Skills”

We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes you’ll be better able to anticipate the needs of your employees and clients alike.

The eyes are really amazing. You can look at someone from across a crowded room and instantly know whether or not he is looking back at your, or making eye contact. There are very few other communication gestures you can make with that same type of power. From a distance you can’t see what a person’s eyes are doing, aside from looking at you, but if you get closer you’ll be able to learn a lot more about what they’re thinking.

Here are just a few examples of how people move their eyes and what those movements mean:

• If a person’s eyes tend to look towards the right the person may be either guessing, creating a story, or formulating an outright lie. Children, for example, may be making up a fictional story, which is a sign of creativity. On the other hand, a person looking both to the right and down maybe thinking about how he feels about a situation – a response that may or may not be genuine.
• People who look towards their left when speaking are often trying to remember facts. They’re attempting to access their personal memory banks in order to participate in conversation. Those who look down and to the left, on the other hand, may be having an internal conversation.
• Those who shrug their eyes are typically frustrated with a situation. This type of shrug of the face may be accompanied with an upward eye roll, indicating a person is “looking up” for help or assistance.
• What if you see a person blinking frequently? These people are generally either very excited or are feelings the pressure of the situation. The average person blinks between 6 and 20 times each minute while an excited person can blink up to 100 times in that same time period.

These are just few examples of the things your eyes can say to others as you speak – and what the eyes of others are saying to you. Pay attention to the way you react to others and watch their eyes as you speak to them. They may not be telling you something you need to know!

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Management Training Courses

Click below for a:
FREE email course “Improve Your Management Skills”

What exactly is body language? Body language is a culmination of a variety of factors that describe the way you carry, move, or hold your entire body. The way you choose to move your body says a lot about how you feel or what you are thinking at any given time.

Today I want to clarify exactly what body language entails:

• The physical position of your body (where you stand, how you stand)
• The proximity between you and the person you are speaking or working with
• The look or expression you display on your face
• The way you move your eyes or focus your eyes on objects or people
• Your gestures in touching yourself and/or the people you are talking to
• The way you fidget with inanimate objects (like pens, clothing, etc)
• The way you are breathing (shallow, heavy, fast, etc).

Some people, including body language researchers, tend to leave voice inflection out of the overall picture. This is a huge mistake as a person’s vocal volume, voice pitch, and pace of speech (amongst other factors) can also say quite a bit about how they feel. While a person’s voice isn’t exactly a visible, physical sign it shouldn’t be discounted. Neither should things like the rate of a person’s heartbeat. They’re less noticable but speak volumes.

As a manager it is important for you to gain a great understanding of body language and how to read it on others. Understanding the motions or postures a person makes will give you a huge advantage when it comes to communication, as you’ll be better able to anticipate people’s thoughts or needs. It will also make you more aware of yourself during conversations as well.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Management Training

Click below for a:
FREE email course “Improve Your Management Skills”

Body language, also known as kineesicks, is incredibly important when it comes to effective communication skills. In order to become a good manager or leader you must be able to convey what you say with both words and physical body language. If you praise someone with an angry look on your face, for example, your words or praise simply wont’t go over very well.

Your body language says quite a bit about you. It will tell another person if you are listening, paying attention, angry, bored, or amused, amongst other things.

As we move forward we’re going to talk a bit about body language and how it impacts your performance as a manager. You’ll learn what others think of your body language as well as what the body language of others should mean to you.

Body language is something you can’t avoid – but you simply must learn how to control what your own body is saying to others – especially when dealing with employees on a daily basis.

Thanks again,
Sean

Sean McPheat
Managing Director
MTD Manager Training

Click below for a:
FREE email course “Improve Your Management Skills”