2-Day Essential Management Skills Open Course
Crowne Plaza - Heathrow 

30-31 August 2006

"Become A More Effective Manager By Receiving A Thorough Grounding In All Of The Main Essential Skills Of Management And Leadership"

Course Overview

"Essential Management Skills" will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff - the list goes on!

After having attended this workshop you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who Will Benefit From The Course?

This course will benefit anyone who manages people, in particular:

• First Time Managers
• Supervisors
• Team Leaders
• HR Professionals
• Project Managers
• Change Managers
• New Managers
• Staff Looking To Progress Into A Management Position
  

With The Help Of This Course Delegates Will Be Able To:

• Motivate and inspire employees
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence
• Organise your time and workload
  

Day 1

Introduction & Objectives

What makes an effective manager?

Here we look at the difference between management and leadership. What are the key duties of a manager? What makes an outstanding manager? Management best practices.

Exploring your managerial style/potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how to give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc

Lunch

Communication & Influencing Skills

Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to make small talk with strangers, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively!

Managing Conflict

Learn how to manage conflict on a one on one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.

Close

Day 2

Recap And The Day Ahead

Managing Performance

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.

Building High Performance Teams

Building highly effective and performing teams is an essential objective of your role. Learn how to gel all of the members in your team to work together and to exceed all targets that are asked of you.

Lunch

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff's motivations, values and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.

Time Management & Delegation Skills

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between "importance" and "priority" and how to effectively delegate your work.

Understanding Your Own Managerial & Learning Styles

Understanding yourself and others is critical for any manager to succeed. Take some assessments and tests and get feedback on your own style and what it means to you and everyone in your team.

Close

Comments From Previous Attendees

From "First Time Leaders" through to "Heads of" departments, your staff will just love our Essential Management Skills course.

Read about what our delegates have to say about it ..

"Thanks for the course, it was great. Rest assured, I wouldn't have any problems recommending the course to my fellow managers. I found it extremely useful and thought provoking and thought Mark was a great facilitator and tutor"

Garry Cochrane - Account Manager - Fine Ltd

"There were no switch off spells as the course was excellent. The presentation style was both friendly and humourous. I now have a method of structuring my management style and have a great understanding that different people need to be motivated in different ways"

Bakhtiar Hanan - Head Of Buying - Videogames - Toys R Us

"The sections on coaching and managing conflict were excellent. The module enabled me to learn how to develop my team members and also work on my weaknesses as a leader.The course met my needs completely"

Julie Parris - Team Leader - Pfizer Ltd

"I found the whole course to be very interesting indeed. I can now approach my staff with confidence in a way that will work! The course was very useful and Mark (the trainer) was informative, open and approachable"

Simon Harper - Head of Design - Maritz Ltd

"The course was really helpful. I had never done any coaching before but I can certainly see the benefits of it. The trainer used effective ways to communicate with the group and was easy to talk to. Thanks!"

Sarah Jones - Sales Office Supervisor - Roland UK Ltd

"Mark made the course specific to the group's individual issues which was just great.It gave me a lot of food for thought with how to motivate and utilise my staff moreeffectively"

Birgit Schalow - Helpdesk Supervisor - NEC Europe

"10 out of 10! The course was just excellent! Mark created a great learning environment"

Jon Hulbert - IT Systems Delivery Manager - Maritz Ltd

"This course was very beneficial indeed. I thought every aspect of the course was excellent. Mark was very knowledgeable about the subjects and he had excellent communication and presentation skills. Thanks again!"

Richard Stannard - Submissions Team Leader - Pfizer Ltd

"A great course. The content around motivation and building high performing teams left me with a set of skills that I can actually use in the office! I also loved the working and the communication of the group as a whole"

Lee Hewitt - Retail Sales Manager - Johnson & Johnson

"I really got a lot out of the course. I particularly liked finding out and understanding why people behave the way they do, peoples learning styles and also finding out my own traits. Mark was a very effective, knowledgeable and interesting communicator"

Ronnie Huda - Product Specialist - Roland UK Ltd

"I have now got some tools to help me with giving feedback to my staff. This course was helpful. Mark had a good all round knowledge of the subject and was very experienced with the reasoning. He gave great examples which made everything meaningful to the real world"

Kevin Tetley - Technical Manager - C Pastas Ltd

"It was great to find out my own current managerial style through the assessment we completed and what that meant to the way I lead my team. I enjoyed all of the course very much"

Carol Clare - Accounts & Budgeting Manager

- Thomas's London Day Schools

"The course gave me an essential insight into all the aspects of managing and leading people. I will use all of the techniques! Mark was a great man. He was doing his job with passion and he was born to do it! I also found the venue and facilities to be really amazing.Everything was taken care of - it was elegant, clean and the service was great. I would recommend this course to everyone"

Katarzyna Gregula - Manager Shift Assistant - Sonoco

"I will definately be able to take this information back which will help me in various situations. Mark was clear, precise and was entertaining. He made the course very enjoyable. It was a very good venue and the facilities were excellent with the food being great. I also stayed at the hotel and the service was excellent"

June Higgins - Office Administrator - Fluidpower SPX

"The course was very useful and will suggest that others at work would benefit from being on this course as well. Mark was approachable, listened and made everyone at ease"

Elaine O'Brien - Regional Manager - Benchmark Retail Services

"It was very helpful and will give me the right direction. Mark was a very interesting person and looked like he was a mind reader!"

Subhash Kotecha - Regional Sales Manager - Veetee Rice

"The course will be of great benefit and use to me. I learned a lot from it. The facilitation was very good. 10 out of 10 alround!"

Laura Peacock - Senior Team Leader - Ask Alix

"The Essential Management Skills course was just great. It was very beneficial and Mark was knowledgable, friendly and the course very enjoyable. Well done Mark :-)"

Debs Saunders - Senior Team Leader - Ask Alix

"The course has helped me on the decisions as to which role to fulfil within my company. Mark was very enthusiastic about the course and his knowledge and ability to communicate the course made the two days enjoyable and beneficial"

Andy Sumner - Head Of Projects - Toomeys Ltd

"It was a useful course. It helped to reinforce some ideas that were gathering dust and some new ideas to help be successful. Mark was very knowledgable and easy to approach. Overall, the venue was excellent"

Harsad Chikhlia - General Manager - BVM Medical

"Mark was excellent. He had fantastic energy and enthusiasm. The course overall was very useful and supplied practical solutions and theories to take away with you as well as increasing personal awareness"

Nicola Breeze - Marketing & Communications Manager

- Factors & Discounters Association

Your Course Leader

Location:

Crowne Plaza Heathrow

Stockley Road, UB7 9NA

2 minutes off Junction 15 of the M25

(click above for location details)

Date:

30-31 August 2006

Course Fee:

£495 + vat

CLICK HERE TO DOWNLOAD THE COURSE DETAILS

Included Within The Registration Fee:

• Course Manual
• Course Materials
• Course Certificate
• 3 Course Buffet Lunch In The Concha Grill Restaurant
• 3 Servings Of Tea and Coffee (one with biscuits, one with cookies and one with pastries)
• Unlimited email and telephone support from your trainer after the course
  

Booking Information

To make a booking please download our booking form and email it to

enquiries@m-t-d.co.uk