"This is an "Elite Masterclass Course" in

the art of communicating, networking,

motivating & building rapport"

Course Overview

This is a 2-day in-house course designed to develop advanced communication techniques and strategies.

Communication goes far beyond the actual words that you say.

More importantly it's how you say it and the way that you act while you're saying it. It depends on the other persons view of the world and their preferred learning style with regards to absorbing information and what you say that will determine whether you are successful in this area or not. Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective.

This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level, it goes far beyond a beginners guide to communication and focuses upon some more of the advanced communication techniques available.

You will learn how other people think and how they prefer to learn and thus you will be able to tailor your communications to maximize your effectiveness.

Who Will Benefit From The Course?

Senior and middle managers who already have good communication skills and want to take them to the next level

What Will You Gain From the Course?

• Learn how to develop different communicating strategies depending upon the other persons view of the world.
• Understand favoured learning styles of others and how to use this when communicating
• Learn how to build rapport with anyone at anytime
• Learn how others absorb information and the process they go through to make decisions and to communicate
• Develop verbal and non-verbal communication techniques
• Learn how to elicit thinking patterns through eye movement
• Learn how to tap into another person internal representation system
• Learn some NLP techniques to influence and sway another persons point of view

Sample Course Content

Below is an exact course content that we have used in the past, it gives you a flavour of some of the topics we will cover:

Communicating

Communicating with others
The communications process

Filter Systems

What happens to information when it comes in to our brain
What happens to information for it to get out!

How miscommunication occurs

Effective Communications

What makes up an effective communication?
The golden rules for effective communication

How people sort and categorise information

What is a meta programme?

How people sort information in their mind.
The 6 main sorting offices of the mind!

Internal Representational Systems

What is a representational system?
How people represent what you say into their own language

Techniques and strategies to communicate effectively with people with different systems

Eliciting thinking patterns through eye movements

How to know what people are thinking by their eye movements
How to tailor your communications by what you see

How to build rapport with anyone and at anytime

What is rapport?
The 6 elements of rapport building

How to give & receive feedback

The principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback

Action planning & putting into practice

Here Are A Couple Of Recent Advanced Communication Skills Courses That We Have Run:

Joint Services Command & Staff College

2 Day Advanced Communication Skills Course

The Joint Services Command and Staff College (JSCSC) provides command and staff training at junior, advanced and higher levels for the Army, the Navy and the Royal Air Force.

MTD were called in to deliver a 2-day Advanced Communication Skills training course for middle and senior managers so that they could influence others more effectively and also to be able to build effortless rapport in any situation.

Solution

We built a 2-day programme that focused on the main issues that the managers were facing and designed an Advanced Communication skills strategy for the main areas where they needed the most help.

Comments From the Course:

"I enjoyed all aspects of the course and it contained very useful messages and analytical ideas which I will put into practise in various one to one and group situations. I really liked the relaxed approach as it put everyone in the group at ease and ensured full participation"

Julie Poskitt - Manager

"An excellent, well thought out course in terms of content and delivery. The trainer was excellent, humorous and has a great knowledge of the subject - he had great skills in lecturing and presenting"

Terry Powney - Manager

"I found Mark (the trainer) to be an excellent communicator himself, he really knows his subject. His style was both informative and fun. A great course that I got a lot out of - I had never heard of a lot of the techniques!"

Judy Clarke - Manager

"This programme really helped me to understand and communicate with others more effectively. The section on meta-programmes was enlightening!"

Tonia Williams - Manager

"I loved the session on how miscommunication occurs - I need to make a conscious effort to keep doing this when communicating with others. A very enjoyable course that had me interested for the whole 2 days"

Paul Lidster - Manager

2 Day Advanced Communication Skills Course

Serono is a global biotechnology leader with over 4,900 employees and worldwide revenues of USD 2.46 billion and a net income of USD 494 million in 2004.

MTD received a call from the Director of ITCustomer Services Division who wanted to improve the communication skills of his direct reports who were all senior managers.

He didn't just want the "bog standard" communication skills course. Instead he wanted to be "WOWed"!

The Solution

We put together a 2 day Advanced Communication Skills course and delivered it at their Head Quarters in Geneva, Switzerland.

We also included some NLP techniques and Serono were that impressed that they have rolled out and offered our Advanced Communication Skills course to the rest of their company!

Feedback

On behalf of all the participants, I want to convey our highest level of satisfaction on the course we have received from your trainer. He was a MASTER in communications, an excellent coach and a very friendly person.

Our objectives have been exceeded!

I will propose to our IT Management to include this course in the development plan for several other key IT managers.

Thank you so much,

Luis Llull
Director IT Customer Services
Serono International SA

Would You Like To Make An Enquiry Or Ask A Question?

Call us for FREE on 0800 849 6732

Email us at enquiries@m-t-d.co.uk

Complete our online form

What Makes MTD Different From The Rest?

Reason # 1

We Will Design And Deliver A Custom Designed Solution Centred Around Your Training Needs And Requirements At No Additional Cost To You.

Reason # 2

Our Courses Are Rated 9.2 Out Of 10 On Our Feedback Forms And 100% Of Our Clients Say That They Would Use Us Again - Your Staff Will Be In Safe Hands!

Reason # 3

We Supply Only The Very Best Trainers For Your Event. We Will Select The Trainer That Has The Highest Skill Level And Experience Relative To Your Requirements. Our Trainers Are Specialists In Their Fields - This Means That Your Staff Receive The Very Highest Standards Of Training Content And Delivery.

Reason # 4

Every Manager That Attends A Course Run By MTD Will Receive Unlimited

Post-Course Email & Telephone Support Whilst They Are Implementing The Techniques And Strategies That They Have Covered On The Course. After All, That's When The Real Work Starts!

Reason # 5

We Offer You Great Value For Money. Our courses start from as little as £695 per day for in-house training. This provides incredible value for money especially when you bear in mind that the cost includes:

• All of the preparation time required in order to gather your requirements and to get an understanding of your training needs.

• The time and expertise required to design and develop your bespoke course

• The delivery of your event by a highly experienced and specialised trainer

• Top quality course materials, manuals, handouts, assessments etc

• Lifetime unlimited email and telephone support after the course

• Providing feedback on the success of the event and on individual training development needs

• Course certificates

Reason # 6

Our Delivery Methods Will Ensure That Your Event Is A Success Or We Will Refund Your Money In Full

Reason # 7

We Provide Flexible Solutions For Your Training Needs. Whether It Be Through A Course, One On One Coaching Or A Management Development Programme, We Can Design A Tailor Made Solution To Exceed Your Expectations